Office Pulse app icon Office Pulse Trace paper paths, connect desks, and bring order back to the office.
Office Pulse Guide

Support

Contact Office Pulse support for gameplay issues, restore-purchase questions, performance concerns, and general help.

Last updated: March 23, 2026

1. Overview

Thank you for using Office Pulse.

Office Pulse is a puzzle game in which players trace fixed paper-to-data paths across an office grid. This support page explains how users can get help, report issues, restore purchases, and resolve common problems.

2. Support Contact

For support requests, bug reports, accessibility issues, or general questions, contact:

  • Developer / Publisher: Roman Zoun
  • Support Email: roman.zoun@gmail.com
  • Support Website: https://www.office-pulse.ch/support

Recommended response target:

  • general inquiries: within 3 to 5 business days
  • critical issues affecting purchases or app access: within 1 to 2 business days

3. What We Can Help With

We can assist with:

  • app installation or launch issues
  • gameplay bugs, crashes, or freezes
  • progress, settings, or local data questions
  • sound, vibration, or accessibility concerns
  • questions about the ad-supported experience
  • questions about the ad-free purchase
  • guidance on restoring an eligible purchase through Apple
  • privacy-related requests sent to the contact listed above

We cannot directly process:

  • Apple ID account issues
  • App Store billing disputes handled solely by Apple
  • refund decisions controlled by Apple
  • device-level iOS issues unrelated to the app itself

4. How To Report a Problem

To help us investigate quickly, include as much of the following as possible:

  • your device model
  • your iOS version
  • the Office Pulse app version
  • a short description of what happened
  • steps to reproduce the issue
  • whether the problem happens every time or only sometimes
  • screenshots or screen recordings, if available
  • whether the problem happened before or after a purchase, ad display, or sharing action

Please do not send sensitive personal information unless it is necessary to resolve a support request.

5. Common Troubleshooting

The app does not open or closes unexpectedly

Try the following:

  1. Force-close the app and open it again.
  2. Restart your device.
  3. Make sure you are running the latest app version.
  4. Make sure iOS is up to date.
  5. Reinstall the app if the issue persists.

Important:

  • reinstalling the app may remove locally stored progress or settings if they are not backed up by the system

My progress or settings look wrong

Office Pulse currently stores gameplay-related data locally on the device, such as:

  • progress
  • settings
  • level statistics
  • local monetization flags used by the app

If local app data is removed by reinstalling, clearing app data, restoring a device, using a new device, or certain system cleanup actions, that data may no longer be available.

Sound or vibration does not work

Please check:

  • the in-app sound and music settings
  • your device mute or silent mode
  • your device volume
  • system haptics settings
  • whether Low Power Mode or device restrictions affect playback or haptics

Ads appear too often

If you purchased the ad-free entitlement and ads still appear:

  1. Confirm that you are using the same Apple account that made the purchase.
  2. Restore purchases, if applicable.
  3. Restart the app.
  4. Contact support if the problem continues.

I bought ad-free but it is not active

Please try:

  1. Restart the app.
  2. Use any restore-purchase option provided in the app, if available.
  3. Confirm the purchase was made on the correct Apple account.
  4. Contact support with the approximate purchase date, device model, and app version.

Please note that purchase processing, billing, and refund workflows are handled by Apple according to Apple Media Services terms and App Store policies.

6. Purchases, Billing, and Refunds

If Office Pulse offers an in-app purchase to remove ads or unlock functionality:

  • digital feature unlocks on iOS must be purchased using Apple's in-app purchase system
  • Apple processes billing and payment credentials
  • we do not receive your full payment card details
  • refund requests are typically managed through Apple

For refunds or billing disputes, users should contact Apple Support or use Apple's report-a-problem tools where available.

7. Data and Privacy Requests

If you have questions about privacy, data handling, deletion, or related rights, contact:

  • Privacy Contact: roman.zoun@gmail.com

Please also review the app's Privacy Policy.

8. Accessibility Support

If you encounter any accessibility barrier while using Office Pulse, contact support and include:

  • the accessibility feature you are using
  • the device and iOS version
  • a description of the barrier
  • any screenshot or recording that illustrates the issue

9. Service Availability

Some features may depend on:

  • device compatibility
  • operating system behavior
  • third-party services or SDKs used in a specific release
  • Apple platform services

We do not guarantee uninterrupted or error-free availability at all times, but we aim to maintain a stable user experience and address confirmed issues in future updates where reasonably possible.